Privacy policy

Your Privacy Matters to Us

Last updated: May 2025

At Slide and Fold, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our services.

Information We Collect

What You Tell Us When you use our services, you may provide us with:

·       Contact details (name, email, phone number, address)

·       Account information (username, password)

·       Order details and payment information

·       Design preferences and product specifications

·       Communication preferences

What We Learn Automatically When you visit our website, we automatically collect:

·       Device and browser information

·       IP address and location data

·       Pages you visit and features you use

·       How you interact with our product configurator

How We Use Your Information

We use your information to:

·       Process your orders and deliver your products

·       Provide customer support and after-sales service

·       Improve our website and product configurator

·       Send you relevant marketing communications (with your permission)

·       Comply with legal obligations

·       Protect against fraud and security threats

Who We Share Information With

We only share your information with:

·       Service providers who help us run our business (payment processors, delivery partners)

·       Professional advisers when required

·       Law enforcement when legally obligated

We never sell your personal information to third parties.

Your Rights and Choices

You have the right to:

·       Access the personal information we hold about you

·       Correct inaccurate information

·       Request deletion of your data

·       Object to certain uses of your information

·       Withdraw consent for marketing communications

·       Request a copy of your data in a portable format

To exercise these rights, contact us at service@slideandfold.co.uk 

Keeping Your Information Safe

We implement industry-standard security measures to protect your data, including:

·       Encryption for sensitive information

·       Secure servers and databases

·       Regular security assessments

·       Staff training on data protection

Marketing Communications

We'll only send you marketing emails if you've given us permission. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Children's Privacy

Our services are not intended for children under 18. We don't knowingly collect information from minors.

International Transfers

As a UK-based company, we primarily process data within the UK. If we need to transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or our website.

Contact Us

For privacy questions or concerns, please contact: service@slideandfold.co.uk